Frequently Asked Questions about our Practice?

  
Do I need a referral to make an appointment to see a physiotherapist?
No, physiotherapist are first line practioners and therefore no referral is required to come for treatment. If however you do have a referral from another medical practition to see us, please bring it along to your first treatment session and any other x rays, reports, etc that may help us evaluate your injury.

  
How does it work with Medical aids?
We charge medical aid rates and submitted directly to medical aids on behalf of our patients.

  

How long are the sessions?
Our physiotherapy sessions are generally 45 minutes long. We find that in the majority of cases that this is the most appropriate amount of time.

  
What happens if I am running late?
Our aim is that everyone receives the attention they require and while achieving this we attempt to utilise all of our available time. If you are running late please call ahead and our Receptionist will check with your Therapist to see if it is possible to still see you. There may not be enough time to attend to your needs effectively.

 
 
Is there a cancellation policy?
Yes. We would be very grateful if you could give us at least 2 hours notice if you are unable to make your appointment time, otherwise you will still be charged for the session. We do understand that life throws obstacles in our path from time to time where cancelling timeously doesn’t happen.

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